Privacy Policy

1. Who We Are

This Privacy Policy describes how Elevate Performance and Innovative Care, LLC ("Elevate", "we", "us", or "our") collects, uses, and discloses information when you visit elevateconciergecare.com (the "Site"), book one of our services, or otherwise interact with us.

If you have questions, contact us at [email protected].

2. Information We Collect

Information you provide directly

• Contact and account information: Name, email, phone number, mailing/service address, and (if you create an account) a password.
• Health information: When you book or receive a treatment, we collect medical history, allergies, current medications, and other health information needed to deliver care safely. This information is treated as Protected Health Information (PHI) under HIPAA.
• Payment information: Credit card details are processed by our third-party payment processor. We do not store full card numbers on our servers.
• Communications: Messages you send to us by email, phone, contact form, or text.

Information collected automatically

• Usage data: Pages visited, links clicked, browser and device type, IP address, referring URL.
• Cookies and similar technologies: Used for site functionality (e.g. keeping you signed in) and basic analytics. You can control cookies in your browser settings.

3. How We Use Your Information

• To provide, schedule, and deliver our medical and wellness services.
• To process payments and send receipts.
• To communicate with you about appointments, products, and service updates.
• To respond to inquiries and provide customer support.
• To maintain medical records as required by Florida and federal law.
• To improve and secure the Site and our services.
• To comply with legal obligations.

4. How We Share Your Information

We do not sell your personal information. We share information only with:

• Our clinical staff and contracted providers for treatment, payment, and operations.
• Service providers that support our operations, including our scheduling and payment platform, our website host, and our email provider. Where a vendor may access Protected Health Information in the course of that work, it is engaged under written confidentiality terms and a HIPAA Business Associate Agreement.
• Legal and safety recipients when required by law, subpoena, or to protect the safety of our patients or staff.

5. HIPAA and Protected Health Information

To the extent we collect, use, or disclose Protected Health Information ("PHI"), we do so in accordance with the Health Insurance Portability and Accountability Act of 1996 ("HIPAA") and Florida law. Our separate Notice of Privacy Practices describes your rights with respect to your PHI in detail and is provided at the time of treatment.

6. Data Retention

Medical records are retained for the period required by Florida law (generally a minimum of five years from the last patient encounter, or longer where a minor patient is involved). Other personal information is retained only as long as needed for the purposes described above or as required by law.

7. Your Choices and Rights

• Access and correction: Email [email protected] to request access to or correction of your information.
• Marketing emails: You may unsubscribe from marketing communications at any time using the link in those emails. Transactional messages (e.g. appointment confirmations) will continue.
• Cookies: Your browser lets you decline or delete cookies; some features of the Site may not work without them.

8. Children's Privacy

The Site is not directed to children under 18 and we do not knowingly collect information from them. Patients under 18 may only receive treatment with consent from a parent or legal guardian.

9. Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission over the internet is 100% secure; we cannot guarantee absolute security but we work to reduce risk.

10. Third-Party Links

The Site contains links to third-party services (e.g. checkout pages). Their privacy practices are governed by their own policies, not this one.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent version. Material changes will be communicated through the Site or by email where appropriate.

12. Contact Us